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Frequently Asked Questions
How to Book
How do I make a booking?
How do I know if my booking is amendable or cancellable?
What times should I give for vehicle drop-off and pick-up?
How can I pay?
Can I book over the telephone?
Before You Book
What information do I need in order to make a reservation?
Do I need to book in advance, or can I go straight to the car park?
Can I reserve a parking space for several weeks or months?
What if I want to book for more than one vehicle?
How do I compare car parks by distance/rating/price, or filter results?
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Car Park Information
Where can I find specific information on the car park?
What is Meet & Greet and how does it work?
How can I tell if the car park is indoor or open air?
How can I tell if the car park offers electric charging points?
How do I know the car park staff will speak English?
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Manage My Booking
How can I access my booking details online?
When will I receive my booking confirmation?
What if my flight is delayed and I am not able to return within the booking times stated?
Changing or Cancelling My Booking
Can I change my vehicle registration number and car details post-booking?
I need to cancel my booking. What do I do?
More about ParkVia
How do I subscribe to your newsletter?
What are ParkVia’s opening hours?
I’ve not been able to find an answer to my question. What shall I do?
Tell me more about ParkVia
What does “anti-Covid measures” mean?
I want ParkVia to list my car park. What do I need to do?
How long is ParkVia Credit valid for?
Can I redeem ParkVia Credit on any car park?
What can I pay for with ParkVia Credit?
Can I use ParkVia Credit for pay at arrival car parks?
What if I don’t have enough ParkVia Credit to cover the cost of a booking?
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